Why is my online order cancelled?

Last updated: 15/10/2018

We are sorry to hear that your order is cancelled. It is very hard to define a specific reason why the order is cancelled. For more information about your order and the cancellation you can check the order tracker. We suggest you to re-order the items.
 
If your order, or part of it, is cancelled, we’ll pay you back the amount of the cancelled products. 

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Where is my order?

Log in or enter your order details in the order tracker to see your order overview. From there, you can cancel items, track the delivery status or arrange an exchange or a return.

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