Why can’t you ship my order?

Last updated: 15/10/2018

There are a few reasons that can keep us from being able to ship your order.

Here are a few possible causes:

  • The product(s) you ordered are out of stock.
  • You live in a remote area, and we cannot deliver there.
  • You specified a PO box as your delivery address. Unfortunately, we are not able to deliver to PO boxes, because our deliveries need to be signed upon receipt.
  • A payment issue might have occurred when you placed the order.

If you want to get delivered to another country, please order from its local domain (e.g. if you want to get delivered to France, you must order on adidas.fr).

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Log in or enter your order details in the order tracker to see your order overview. From there, you can cancel items, track the delivery status or arrange an exchange or a return.

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