Klarna - How do returns work?

Last updated: 07/05/2019
Want to order using Klarna, but not sure how returns work? Or perhaps you’ve already ordered with Klarna as a payment type, and want to know how to ensure you don’t pay for items you want to return. 

If you have already paid for your order, but then decide to return one or more items – you do not need to do anything. You will receive a refund for these items directly from Klarna within 3 – 5 working days.

If you haven’t already paid for your order, please consider below steps in order to pause your payment due date:

You’ll have 30 days to pay for your adidas order. With this in mind we recommend visiting the Klarna Portal and informing them of your return.

Once on the Klarna portal, select the relevant order and click 'returns'. You'll then be able to indicate you've returned one or more item. This will temporarily pause your payment until the return has been processed - then Klarna will provide you with your new invoice total.

Should you receive a payment reminder from Klarna while you have a return in progress, please contact their customer service team directly.

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Where is my order?

Log in or enter your order details in the order tracker to see your order overview. From there, you can cancel items, track the delivery status or arrange an exchange or a return.

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