Can I exchange my product(s)?

Last updated: 25/07/2019

Tried on your item(s) and need a different size? Exchange your item(s) within 30 days and have your perfect fit shipped for free.

Items purchased from the adidas online shop

Purchased something from adidas.co.uk and want to exchange it for a different size? The following page will outline the simple steps you need to take. Please note, returns are not possible if you have purchased an item from another adidas website.  

For purchases from a physical adidas store, please visit the store in person to exchange your item(s).
 

To exchange your adidas.co.uk purchase, you need to: 

  1. Log in to your account or use the order tracker page to open your order details.
  2. Click on ‘Free size exchange’ and pick the item(s) you want to exchange. 
  3. Select the exchange reason(s) and choose the size(s) you need.
  4. Confirm your exchange order.
  5. Print the return label, pack the item(s) and take the box to the carrier. Make sure to drop it off within 7 days to avoid getting your size exchange cancelled.
  6. As soon as your return is scanned by the carrier, your right size(s) will be shipped. You'll receive a shipping confirmation email with a tracking code when it leaves our warehouse. We will use our standard delivery service for your exchange order.

 

  • Please note – Personalised items and hype products such as YEEZY cannot be exchanged, and all exchanges are subject to availability. If the price of your item has changed, the original price will remain and you won’t be charged/refunded for any differences. If your item has not yet arrived, please wait until it has been delivered before you begin the exchange process.  
  • We will send your exchanged item(s) to your original delivery address using our standard delivery service. 
  • Exchanges can only be made for a different size – if you desire your item in a different colour, please return it and make a new purchase.  
  • Finally, all exchanges are at the sole discretion of the adidas customer service team.
In case you paid with Klarna and want to exchange your item(s), please be aware the regular Klarna payment process applies and you still need to pay your order within 14 days from date of invoice of the original order. You can find more details on Klarna here.

Items reserved via Click & Collect to pick up in an adidas store

If you reserved your items online and chose to pick them up at a store, then you can exchange the product for something else that we have in stock at the moment you come to collect it. You can also choose not to pick up the products, in which case the product reservation will be cancelled.

Items purchased at an adidas retail store

We accept returns and exchanges from the same store. Please bring your receipt with you, and make sure you’re returning your item(s) within 30 days (or 14 days for hype products such as YEEZY) of purchase. Please note that we are currently not able to accept returns at our stores for items purchased from our online shop.

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Where is my order?

Log in or enter your order details in the order tracker to see your order overview. From there, you can cancel items, track the delivery status or arrange an exchange or a return.

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